FAQs

How long does shipping take?

• Egypt: 2–3 working days after your order is confirmed. Shipping is 110 EGP anywhere in Egypt, and you can pay cash on delivery.
• International: 5–10 working days after confirmation (depending on location).

Are Hethara products safe for all skin types?

Yes, our formulas are carefully crafted with natural, safe ingredients suitable for most skin types, including sensitive skin.

Can I return or exchange a damaged product?

Absolutely. Contact us on the day you receive your order with a photo of the item and the invoice, and we will replace it. Hethara covers all costs for damaged or incorrect items. See our Return & Exchange Policy.

How do I choose the right product for my skin needs?

Our customer care team is always ready to help you select the perfect routine for your skin. Contact us via email or WhatsApp.

Do you provide free samples with orders?

We occasionally include limited-edition samples with orders, depending on availability.